FREQUENTLY ASKED QUESTIONS

We are traveling as a family, are we allowed to stay in one room?

Due to limited size of our rooms, we are only allowed to accept maximum of (2) persons per room

(Must be immediate family or from the same household)

My flight arrives early in the morning, can I check in already?

Standard check-in time of 2PM shall be followed

For early arrivals, room must be booked one day ahead

Do you offer airport transfers?

We arrange airport transfer with additional fees. Please contact us if you wish to arrange.

Are food deliveries allowed? Is room service available?

Outside food delivery such as GRAB, GRABFOOD, FOODPANDA are allowed on cashless transactions only

Room service - Limited

Do you have smoking rooms / floors?

Designated Smoking Area is available. Smoking inside the room is strictly not allowed.

Is in-room WiFi available?

Yes, available at an acceptable internet speed good for web browsing and streaming

CANCELLATION & NO-SHOW POLICIES:

The cancellation is free of charge up to 3 days prior to the date of arrival, after this time, a cancellation fee equivalent to (1) full night stay shall be charged.
No Show - 100% of the total reservation cost
Shortened Stay/Early Departure is considered as Late Cancellation – fees apply
Appropriate fees will be charged to the credit card provided as guarantee or the deposit will be forfeited.
In the event that the company guarantees room bookings, the fee will be billed to the company for settlement.

ARRIVAL & DEPARTURE POLICY:

Check-in: 1400H

Check-out: 1200H

EARLY CHECK-IN / LATE CHECK-OUT: Subject to availability

Early Check in and Late Check out fees apply

AIRPORT TRANSFERS: Advance booking is required

Sedan Php1500N per way

SUV/AUV Php1900N per way

Van Php2300N per way

PERMITTED GUESTS: All fully vaccinated individuals are allowed to check-in. Must present proof of vaccination and valid identification at check in.

SECURITY DEPOSIT: Php 2000 per stay; Refundable at check out if no damage or incidental is incurred during stay.

SMOKING POLICY: All rooms are non-smoking. Penalty fee is USD200.

Thank you for choosing Hotel Céleste.